Refund Policy

Refund Policy

Last updated: March 2026

1. Introduction

This Refund Policy applies to all services provided by Officiel Shops Media Buying, a digital marketing and consulting service specializing in TikTok media buying and business growth strategies.

By purchasing our services, you agree to the terms outlined in this policy.

2. Nature of Services

Officiel Shops Media Buying provides digital marketing consulting and campaign management services.

Due to the nature of digital consulting and strategic services, results may vary depending on multiple factors, including market conditions, product quality, advertising budgets, and platform algorithms.

For this reason, we do not guarantee specific financial or advertising results.

3. Service Payments

Payments for our services may include:

  • Consulting fees

  • Monthly service retainers

  • Strategy or audit services

  • Custom marketing packages

All payment terms are agreed upon before the start of the collaboration.

4. Refund Eligibility

Because our services involve time, expertise, and strategic consulting, refunds are generally not available once the service has started.

However, refunds may be considered in limited circumstances such as:

  • Duplicate payments

  • Billing errors

  • Services that have not yet been initiated

Any refund request will be evaluated on a case-by-case basis.

5. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Dissatisfaction with advertising performance

  • Changes in the client's business strategy

  • Platform policy changes or account restrictions

  • External factors affecting advertising results

Our services involve professional guidance and campaign management, but advertising outcomes cannot be guaranteed.

6. Cancellation Policy

Clients may cancel ongoing services according to the terms agreed in the service agreement.

For monthly service retainers:

  • Cancellation must typically be requested before the start of the next billing cycle.

Work already completed or in progress remains payable.

7. Chargebacks

Clients are encouraged to contact us directly before initiating any chargeback or dispute.

Unjustified chargebacks may result in:

  • Suspension of services

  • Permanent termination of collaboration

We are committed to resolving any issue in a fair and professional manner.

8. Contact Information

If you have questions regarding this Refund Policy or wish to request a refund review, please contact us at:

Email: officielshopsllc@inbox.lv